Terrible customer service. Device off for over 2 weeks

My device has been offline with no connectivity for over 13 days! I had a billing issue which i rectified with an online payment in my rain portal. On the 3rd of August I still could not connect to the internet, contacted rain was told the billing team had not updated the status though they acknowledged the payment is showing. 5th August I received 3 emails indicating that status has been updated I should restart my device. By the 10th August my device was STILL offline! I contacted the call centre yet again and was taken through troubleshooting steps and informed that my issue will be resolved within 24hrs. The following day I called again and was informed by one agent that they are still waiting for feedback. i asked to speak to a team leader, after about 10 mins she came on the line and pretended to not hear me. I called back and spoke to Asanda (who was actually helpful) who confirmed that in actual fact my status has not been updated yet though he could see that an email was sent telling me it had. I asked again to speak to a team leader but he couldn't find any on the floor. He said he will get his team leader Tyron Chetty to call me back. It is now the 16th August and my device is still off. WHAT IS GOING ON???? I am not willing to pay for services that have been offline for over 2 weeks after payment. Why can I not get a straight answer and resolution?