Terrible customer service by Rain

After over two weeks since my last post here on hellopeter and a comment was made, nothing has been done about my issue. This is terrible customer service. I wonder if this is the case a cross the board for all the customers using the service. All I want is my money back for being billed for a service I didn't use. Some transparency and ethical practices would be much appreciated. For the record I don't need an apology because it does nothing for me. May I get my money back please.