1 reviews | Active since Jan 2020
TERRIBLE CUSTOMER SERVICE AND POOR SOCIAL MEDIA TEAM
Subject:
I'm writing to express my deep dissatisfaction with the level of service provided by your company and its social media team. Despite my eight-year tenure as a customer, I'm disappointed with the following recurring issues:
1. **Poor Internet Speed and Reliability**: The internet speed consistently falls below agreed-upon standards, with frequent interruptions and high latency, significantly impacting my daily online activities.
2. **Unilateral Disconnections**: Every month, my internet service is disconnected for days or even a week without prior notice or valid justification, despite a payment agreement in place, which your team previously accepted.
3. **Lack of Customer Loyalty Recognition**: Despite my long-standing loyalty, I feel disrespected and unappreciated due to the repeated failures to deliver promised services and the disregard for my concerns.
Given the seriousness of these issues, I urge management to take immediate action to rectify the situation. Additionally, I hereby request the cancellation of my contract.
It's evident that your team is either incapable or unwilling to provide satisfactory service, and I'll be seeking alternative providers who can meet my needs reliably and respectfully.
Sincerely, Donald Mahlangu
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
I'm writing to express my continued and growing dissatisfaction with the level of service provided by this company and its social media team. Despite my eight-year tenure as a customer and multiple complaints, the issues remain unresolved.
1. **Failure to Keep Agreements**: Despite assurances that the problem would be fixed, my internet supply continues to be disconnected without cause or prior notice. This ongoing breach of our agreement is unacceptable. I am done withyou - for each day that i have no internet servixes i want credit passed for that day.
2. **Unresolved Issues**: The promised fixes have not materialized, and the service interruptions persist. Each disconnection causes significant disruption to my daily activities and work.
3. **Customer Service is a Mess**: Your customer service remains ineffective, unresponsive and terrible. The level of support provided is abysmal, with no resolution in sight despite numerous attempts to get help.
4. Terrible Social Media Team: Your Twitter team is the epitome of incompetence and an absolute disaster. They fail to address even the most basic concerns, consistently providing generic, copy-paste responses that show a complete lack of understanding or care for the customer's issues. Their inability to provide any meaningful assistance or resolution only adds to the immense frustration of dealing with your company.
Never before have I encountered such an inept group of individuals masquerading as customer support. It's an embarrassment to your brand and a clear indication of how little you value your customers. It's evident that your team is either incapable or unwilling to provide satisfactory service, demonstrating a complete disregard for the very people who have kept your company afloat. After eight years of unwavering loyalty, I am officially seeking alternatives. Your company has clearly lost its way, no longer valuing its customers or delivering the reliable service that was once your hallmark. Your failures in customer service and social media responsiveness are stark reminders of how far you have fallen. It's a disgrace, and I can no longer tolerate such abysmal treatment.
Sincerely,
Donald Mahlangu
I'm writing to express my continued and growing dissatisfaction with the level of service provided by this company and its social media team. Despite my eight-year tenure as a customer and multiple complaints, the issues remain unresolved.
1. **Failure to Keep Agreements**: Despite assurances that the problem would be fixed, my internet supply continues to be disconnected without cause or prior notice. This ongoing breach of our agreement is unacceptable. I am done withyou - for each day that i have no internet servixes i want credit passed for that day.
2. **Unresolved Issues**: The promised fixes have not materialized, and the service interruptions persist. Each disconnection causes significant disruption to my daily activities and work.
3. **Customer Service is a Mess**: Your customer service remains ineffective, unresponsive and terrible. The level of support provided is abysmal, with no resolution in sight despite numerous attempts to get help.
4. Terrible Social Media Team: Your Twitter team is the epitome of incompetence and an absolute disaster. They fail to address even the most basic concerns, consistently providing generic, copy-paste responses that show a complete lack of understanding or care for the customer's issues. Their inability to provide any meaningful assistance or resolution only adds to the immense frustration of dealing with your company.
Never before have I encountered such an inept group of individuals masquerading as customer support. It's an embarrassment to your brand and a clear indication of how little you value your customers. It's evident that your team is either incapable or unwilling to provide satisfactory service, demonstrating a complete disregard for the very people who have kept your company afloat. After eight years of unwavering loyalty, I am officially seeking alternatives. Your company has clearly lost its way, no longer valuing its customers or delivering the reliable service that was once your hallmark. Your failures in customer service and social media responsiveness are stark reminders of how far you have fallen. It's a disgrace, and I can no longer tolerate such abysmal treatment.
Sincerely,
Donald Mahlangu