TERRIBLE CUSTOMER SERVICE AND POOR SOCIAL MEDIA TEAM

TERRIBLE CUSTOMER SERVICE AND POOR SOCIAL MEDIA TEAM

I'm writing to express my continued and growing dissatisfaction with the level of service provided by this company and its social media team. Despite my eight-year tenure as a customer and multiple complaints, the issues remain unresolved.

1. **Failure to Keep Agreements**: Despite assurances that the problem would be fixed, my internet supply continues to be disconnected without cause or prior notice. This ongoing breach of our agreement is unacceptable. I am done withyou - for each day that i have no internet servixes i want credit passed for that day.

2. **Unresolved Issues**: The promised fixes have not materialized, and the service interruptions persist. Each disconnection causes significant disruption to my daily activities and work.

3. **Customer Service is a Mess**: Your customer service remains ineffective, unresponsive and terrible. The level of support provided is abysmal, with no resolution in sight despite numerous attempts to get help.

4. Terrible Social Media Team: Your Twitter team is the epitome of incompetence and an absolute disaster. They fail to address even the most basic concerns, consistently providing generic, copy-paste responses that show a complete lack of understanding or care for the customer's issues. Their inability to provide any meaningful assistance or resolution only adds to the immense frustration of dealing with your company.

Never before have I encountered such an inept group of individuals masquerading as customer support. It's an embarrassment to your brand and a clear indication of how little you value your customers. It's evident that your team is either incapable or unwilling to provide satisfactory service, demonstrating a complete disregard for the very people who have kept your company afloat. After eight years of unwavering loyalty, I am officially seeking alternatives. Your company has clearly lost its way, no longer valuing its customers or delivering the reliable service that was once your hallmark. Your failures in customer service and social media responsiveness are stark reminders of how far you have fallen. It's a disgrace, and I can no longer tolerate such abysmal treatment.

Sincerely, Donald Mahlangu