rK
rabia K
1 reviews | Active since Jan 2012
08 May 2024, 12:16
Terrible customer service and double charging
After paying my account I was informed that the account was in arrears. My wifi was switch off and I was forced to pay again, after the second payment the router went on. My bank statements are reflecting a double payment. I have tried calling Rain and requesting a call back. I have not been able to get through. The signal has also been so terrible lately. Constantly loosing connection. I want a refund.
Helpful (0)
Replies (9)0
Replies (9)rK
rabia K's updateReviewer Update
09 May 2024, 09:08When are you going to make contact?? I've requested a call back last week already.
rK
rabia K's update09 May 2024, 09:08
Reviewer Update
When are you going to make contact?? I've requested a call back last week already.
rK
rabia K's updateReviewer Update
13 May 2024, 13:25I have sent the statement.
rK
rabia K's update13 May 2024, 13:25
Reviewer Update
I have sent the statement.
rK
rabia K's updateReviewer Update
14 May 2024, 10:38Please provide feedback
rK
rabia K's update14 May 2024, 10:38
Reviewer Update
Please provide feedback
rK
rabia K's updateReviewer Update
19 May 2024, 14:52Hi. I received an email saying that you guys did not receive the payment however the bank statement clearly shows that they payment went. Capitec confirmed this.
rK
rabia K's update19 May 2024, 14:52
Reviewer Update
Hi. I received an email saying that you guys did not receive the payment however the bank statement clearly shows that they payment went. Capitec confirmed this.
rK
rabia K's updateReviewer Update
25 May 2024, 07:33I have responded this morning. Email sent from hellooffplan*****
rK
rabia K's update25 May 2024, 07:33
Reviewer Update
I have responded this morning. Email sent from hellooffplan*****
rK
rabia K's updateReviewer Update
27 May 2024, 19:27STILL WAITING
rK
rabia K's update27 May 2024, 19:27
Reviewer Update
STILL WAITING
rK
rabia K's updateReviewer Update
02 Jun 2024, 13:21You guys still have not gotten back to me. This is extremely unprofessional and complete *****
rK
rabia K's update02 Jun 2024, 13:21
Reviewer Update
You guys still have not gotten back to me. This is extremely unprofessional and complete *****
rK
rabia K's updateReviewer Update
11 Jun 2024, 09:42Thank you
rK
rabia K's update11 Jun 2024, 09:42
Reviewer Update
Thank you
rK
rabia K's updateReviewer Update
11 Jun 2024, 09:53Actually, I've just checked this myself. I know about Amir s, that account has not been used in months if not years. The payment is also not showing on the statement.
rK
rabia K's update11 Jun 2024, 09:53
Reviewer Update
Actually, I've just checked this myself. I know about Amir s, that account has not been used in months if not years. The payment is also not showing on the statement.