Terrible customer service

I'm disappointed that my experience with Rain has been marred by poor service. After moving to a new home, I found their router inadequate and requested a technician visit. Despite waiting 3 months, no one contacted me, impacting my work-from-home productivity. I switched providers and am now requesting the outstanding balance be removed, as their failure to deliver forced me to seek alternative services. I've emailed multiple times with no resolution. I expect a prompt response to rectify this situation.