Terrible Customer Service

My partner and i have Rain for about a year now, and we had no issues up until January 2024, we relocated and communicated this to the service provider who reassured us that we will have enough network coverage, from the day we moved to our new residents we have had nothing, this was communicated to the service provider on many occasions we were first told that they have rebooted and we need to reboot on our side, we rushed home on like 4 occasions to do so to no avail because this did not work, we then spoke to a team leader who told us that there is currently no network tower in our area and that we will be reimbursed for the months we paid and never got one inch of network coverage, they then assured us that a manager will get back to us to verify this, this was 1st week of March 2024 we are now in the first week on May, we are still being debited but are receiving no service, we have called and waited for someone to call back as the voice prompt tells you when you call, we have emailed so many times this is seriously ridiculous,