TERRIBLE CUSTOMER SERVICE

I am beyond frustrated with Rain’s service and support.

For almost two months my internet has been unreliable, cutting out every second day. Either the 5G connection shows “No Internet” or nothing loads at all. Despite this, the Rain app constantly tells me that “no errors are detected.”

Every time I report the problem it gets “escalated” by the AI bot, I receive an email saying the issue has been escalated… and then nothing happens. No follow-up. No feedback. No resolution. Just silence.

I have been a loyal, paying customer for years, yet the level of support I receive is shocking. I have repeatedly requested that a human contact me, but no one ever does. It feels like Rain hides behind automated responses instead of actually helping customers.

I have already gone through all the troubleshooting steps multiple times, and the result is always the same: the problem persists and Rain does absolutely nothing about it.

Paying customers should not have to fight for basic internet reliability or human support. At this point, Rain’s customer service feels nonexistent.

If this issue cannot be resolved soon, I will seriously have to reconsider staying with Rain.

Ticket no: ***4