TERRIBLE CUSTOMER SERVICE!!

I made payment on Sunday 1 May 2022. To date there has been no attempts made to deliver.

Upon my querying with both RAIN and the courier, my queries were not dealt with proactively as I had to call around, was placed on hold, promised calls to be returned that were not and so on. As a first time client this is not a good sign for me. Furthermore I was given an ETA of Thursday 12 May 2022. This cant be good customer service and my experience, as a person not living in an outlying area, is that delivery does not take this long. Where is the parcel coming from, the moon..?

Please attend to this as urgent. I also request that I be kept updated. It costs me more to follow up with a company that overpromises and under delivers.

This cant be a issue SO hard to resolve. It is not rocket science.

I need delivery today. Im sending this mail early, with the hope that this WILL be attended to. If not im strongly considering a refund.