Terrible customer service

Rain rain rain!!! I'm so fed up with this company,seriously,ive paid for my subscription this month yet it doesn't even work ,its been fine all along and now all of a sudden there's no internet for the new month??? As well I was over debited ,my fee is R250 pm and they debited R400 from my account, as well as I have asked countless tike to remove the surplus data that I do not want as well as upgrade from my package to a bigger package..guys this is not a joke, when I send an email I get an auto response saying an agent will assist me but I have not received a call or an email with any assistance ,I am extremely upset and angry that I must pay for something I cannot even use !!! ridiculous guys seriously, your customer care service rating is 0 as your agents don't know how to work ,u paying them for nothing cause they cannot even assist us as existing clients...I AM THE CLIENT ,THE CLIENT IS RIGHT!! SORT MY ACCOUNT OUT NOW OR I AM PRESSING CHARGES AND SUING THINS COMPANY FOR THEFT and over debiting my account, you guys are ******* and seriously need to take up a course on customer care service...if my account doesn't get sorted I will be suing this company and I will ensure I will expose your ****py and terrible service....literally all I have is 2 queries and NO1 can assist me!!! Bull****!!!!!