Terrible customer service

I paid for my rain Sim exactly a month ago, I paid R479 because it was offering unlimited data 24/7. It was all perfect up until the 1st of April, Rain cut my data at 6pm till 11pm everyday meaning I have paid 479 to only receive service worth 250 (their other data Sim).

Rain has caused nothing but inconvenience because I've sent them numerous emails with no response. This was supposed to save me money during this lockdown period so that I can stay in touch with my friends and loved ones. On top of the 479, I've had to buy more data which was an additional 300 for the time my Sim card was discard.

I'm really not happy with the service I have received, it's terrible customer service!