DC
Deon C

1 reviews | Active since Dec 2018

05 Sept 2023, 19:08

Terrible customer se...

Terrible customer service received my rain 5g wifi I took the 100 mbps speed did a few speed tests over a few days at different times and found the maximum speed I was getting was around 53 mbps speed I phoned rain customer service 6 time without any help eventually I asked to speak to a supervisor but was told by the supervisor the speed I'm receiving is correct as it is up to 100 mbps paying for 100 mbps and only getting a little over half what I'm paying for is correct according to the supervisor at rain

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Replies (1)
Rain
Rain's reply05 Sept 2023, 19:21
Official
Hi Deon

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.

 Thank you.

 rain.