Terrible connection with no help

Item: Rain
Rating: 1
Author: Cally B

Connection speeds are pathetic, even after I moved my router all around the house. After logging a query I received one email asking me about my router details and the issues I am having but after that no further response or help even after I sent follow up emails.

Helpful (0)

Replies (1)

Rain's replyOfficial

14 Oct 2020, 16:15

Hi Cally B

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply14 Oct 2020, 16:15

Official