NvdM
Nick van der Merwe
1 reviews | Active since Jul 2019
09 May 2023, 14:14
Terrible connection speeds - all of a sudden
Zero stars should be allocated.
I am experiencing awful connectivity over the past few days, and it is problematic to me as I work as an online tutor. I used to get download speeds of 6 Mbps or better, and now I'm lucky if I get 2, and frequently less than one. The upload speed is excellent though. I am sorry to have to resort to this platform, but the mobile app is useless, the website is useless, and the support line is useless to ask for support.
I can't and won't pay for such awful service anymore.
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Replies (2)0
Replies (2)
Rain's replyOfficial
09 May 2023, 14:18Hi Nico.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply09 May 2023, 14:18
Official
Hi Nico.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NvdM
Nick van der Merwe's updateReviewer Update
12 May 2023, 13:01The whole problem is that there is nothing wrong with my device, but the coverage. I am really unhappy with your response as it is trying to imply that the problem is on my side. Yes, I have moved my device around to where I get the best reception. What are you taking me for here?
NvdM
Nick van der Merwe's update12 May 2023, 13:01
Reviewer Update
The whole problem is that there is nothing wrong with my device, but the coverage. I am really unhappy with your response as it is trying to imply that the problem is on my side. Yes, I have moved my device around to where I get the best reception. What are you taking me for here?