TERRIBLE BILLING SERVICE

*** - snowflake-voice *** I have been battling for 5 months now to get my rain billing to be updated as per the reference above. I have called and emailed on numerous occasions. The first time in December 2023 I informed the company that my billing needs to be changed as my salary date will change from the 15th of every month to the 30th of every month starting January 2024. The first month of the new year 2024 the deduction goes off 15th January 2024. After the consultant assured me that changes will be made before the billing date. The next month the same thing happens and I call again. The manager assured me that the system has been updated and will no longer deduct the 15th, but the 30th as per request. The next month the deduction goes off again the 15th. It gets declined as there is no money in the account because no deductions should be going off anyway. Interest gets charged, my internet gets cut off. I call again furious to say the least and the manager re-assures me that it will not happen again and immediately puts my internet back on deduction is the end of the month. Again the same pattern repeats itself every month since then. I cannot make any changes on the app as it does not allow me. There are no options for it and I am once again cut off from the provider with no internet access and the manager insists that I first pay my account to re-instate. An account which is up to date and should not be in arrears if someone did their job right the first time. Since then I have been getting declines on my account, interest charged and no internet access again. I am furious to say the least. The customer service is pathetic as I keep calling and I get cut off from the call centre and when I call back it is someone else on the line in a different city.