Terrible after Sales!

I have the Rain 101 router and besides the network outage now and then I haven't had major issues so we decided to add the loop. Finally received it yesterday but it as not been activated yet. It's been over 24 hours and even after rebooting it, still says updating and no service! The call centre keep saying escalating issue but no one has called since yesterday from the activation department as I've been told. Now the number says they having technical difficulties. I'm very disappointed in Rain after service! Can never get a hold of them. Thinking of cancelling if this is not sorted.