Terrible

I'm here to leave my zero star rating.

Rain, please read my rant:

You offer the following payment dates: a) 1st b) 20th c) 25th You also only bill after services have been used for the month. So for example, for the month of September, my payment date was set for the 25th.I paid my bill on the 25th and it was settled.

Then on the 10th of October I changed my payment date to the 1st.My understanding of this was that the payment due for October was still due on the 25th, since you typically cannot change a payment date for the same month.

Your system automatically put my account into arrears for this. Now I cant access my WIFI unless I make payment immediately? I also cannot change the payment date back to the 25th so that the issue can be rectified. Please fix your system. This is absolutely unacceptable. If you do not want customers changing the payment date because you know it will cause confusion/your system isn't intelligent enough, the WHY have the "change payment date" as an option?

I have called your support line, only to be put on hold for ages. I also cannot call the billing department directly. A Manager called me only to tell me there is nothing they can do (since the account is in arrears - which it is not!).This was after I called numerous times, and 5 hours later nothing has been done. Now the issue has been escalated again. I doubt that the issue will be resolved since nobody in the support department seems to care.

See attached screenshot taken on the 13th of October, with the app showing I need to make payment on the 1st of November.

Here is my reference number : ***

Please do better.