TERRIBLE!!!!

I WISH THERE WAS A MINUS RATING!!!!!!! We recieved our router on Thursday and it worked fine, Friday morning there was no internet and it keeps asking us to activate our account when clearly it was activated on Thursday as it was working. There is no support from Rain to send out a notification informing us of any issues. They are very quick to take your R699.00 but with no follow up service!! I am beyond disappointed, i am disgusted!!!!!! we have tried to communicate with them on all social media platforms eg: Facebook messagener & emails. the only response that you get are automated responses and when you respond then you wait another 3days before you get another automated response!!! THEY ARE HORRIBLE!!!!!!!!!!!!!!