mK
mark K

1 reviews | Active since Jul 2017

01 Mar 2021, 14:55

Terrible

I have recently moved and i do not normally let an ISP affect my move but this time i checked on the Rain website and found the area I wanted to move to had Rain coverage. I decoded to move there as internet is vitally important to me due to my work. I ordered a Rain sim and to my horror there is no Rain coverage, no signal at all. The problem is one cannot get a refund for their sim cards, you order, you receive, you cancel and they still charge you the pro rata amount for the month, whether there is signal or not I have always used Rain but no more.

0
Replies (1)
Rain
Rain's reply01 Mar 2021, 16:25
Official
Good afternoon Mark.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa