Termination of services requested in December

Good day Rain

I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.