JR
James R
1 reviews | Active since Jan 2018
23 May 2025, 15:55
Terminated Service but Debit never stops
I have cancelled the Rain subscription since January 2025 but until now rain keeps on debiting and never stops.
I have requested refund 5 months(Jan to May) but no success.Whenever I cal they provide me with a different case number and promises that the billing department will call me but they never do.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
23 May 2025, 17:48Hi James,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply23 May 2025, 17:48
Official
Hi James,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
JR
James R's updateReviewer Update
23 May 2025, 17:58Same response I always get even when I call customer care, been waiting for billing department to call me. That's why I cancelled and I am happy new my fibre service provider now.
I would never recommend anyone after I have used Rain for over 4 years. Since introduction of Rain101, the service has been horrible.
I would never recommend anyone after I have used Rain for over 4 years. Since introduction of Rain101, the service has been horrible.
JR
James R's update23 May 2025, 17:58
Reviewer Update
Same response I always get even when I call customer care, been waiting for billing department to call me. That's why I cancelled and I am happy new my fibre service provider now.
I would never recommend anyone after I have used Rain for over 4 years. Since introduction of Rain101, the service has been horrible.
I would never recommend anyone after I have used Rain for over 4 years. Since introduction of Rain101, the service has been horrible.
JR
James R's updateReviewer Update
23 May 2025, 21:41Is this a new issue with the billing?
How did you solve for other?
Or you just keep dragging refunds and delaying contracts cancellations to all the clients?
How did you solve for other?
Or you just keep dragging refunds and delaying contracts cancellations to all the clients?
JR
James R's update23 May 2025, 21:41
Reviewer Update
Is this a new issue with the billing?
How did you solve for other?
Or you just keep dragging refunds and delaying contracts cancellations to all the clients?
How did you solve for other?
Or you just keep dragging refunds and delaying contracts cancellations to all the clients?
JR
James R's updateReviewer Update
23 May 2025, 21:43Provide clear Remittance Advise and the POP to clear yourself.
JR
James R's update23 May 2025, 21:43
Reviewer Update
Provide clear Remittance Advise and the POP to clear yourself.
JR
James R's updateReviewer Update
25 May 2025, 14:17Another debit was taken in my account today. My previous queries still resolved, I returned your router yet my account is been debited yet again
JR
James R's update25 May 2025, 14:17
Reviewer Update
Another debit was taken in my account today. My previous queries still resolved, I returned your router yet my account is been debited yet again
JR
James R's updateReviewer Update
26 May 2025, 18:55Still waiting for the call from billing department after I provided my banking details
JR
James R's update26 May 2025, 18:55
Reviewer Update
Still waiting for the call from billing department after I provided my banking details
JR
James R's updateReviewer Update
26 May 2025, 19:20Share the POP
JR
James R's update26 May 2025, 19:20
Reviewer Update
Share the POP
JR
James R's updateReviewer Update
29 May 2025, 09:55Good day
No update from Rain via, email, SMS and call.
No POP received, no confirmation of the amount to be refunded.
No update from Rain via, email, SMS and call.
No POP received, no confirmation of the amount to be refunded.
JR
James R's update29 May 2025, 09:55
Reviewer Update
Good day
No update from Rain via, email, SMS and call.
No POP received, no confirmation of the amount to be refunded.
No update from Rain via, email, SMS and call.
No POP received, no confirmation of the amount to be refunded.
JR
James R's updateReviewer Update
02 Jun 2025, 19:06I am still waiting and Rain doesn't take thier customers seriously.
They always lie when you call them and they will always mention that they don't have contact details for billing department.
They always lie when you call them and they will always mention that they don't have contact details for billing department.
JR
James R's update02 Jun 2025, 19:06
Reviewer Update
I am still waiting and Rain doesn't take thier customers seriously.
They always lie when you call them and they will always mention that they don't have contact details for billing department.
They always lie when you call them and they will always mention that they don't have contact details for billing department.