TM
Thato M

1 reviews | Active since Sept 2018

31 Aug 2022, 08:37

Terminate my account I have lost my job!

Attention Head Office

I am not happy with the service rain is giving me. I just had your consultant hang up the phone on me right now and she has told me that she cannot contact headoffice, cannot give me headoffice email address and cannot do anything about the fact that I want to cancel my account with rain because I cannot afford it any longer. On top of that she is telling me that they will continue to bill me everyday and continue to add another monthly bill whereas the simcard has been disconnected by them.

I want this account terminated immediately!. I will pay the R470 that I need to pay in the next 2 weeks but I will not pay for the month of August because you guys terminated the sim.

I want my account terminated before I take this to Twitter, hello Peter and Instagra. I already saw there is a huge complaint on Instagram and Hello Peter trending and I will add to that trend until you terminate my account!

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Replies (4)
Rain
Rain's reply31 Aug 2022, 08:58
Official
Hi Thato.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
TM
Thato M's update31 Aug 2022, 10:07
Reviewer Update
Alright Thanks. That I can work with a pause and as soon as I pay please cancel my service immediately. I don't want to call a lot of times. And stop deducting my account every day, I do not give authorization anylonger for you to deduct in my account.
TM
Thato M's update31 Aug 2022, 11:34
Reviewer Update
Thanks please keep me updated on that.
TM
Thato M's update31 Aug 2022, 19:26
Reviewer Update
I still have no reply regarding the fact that you will stop deducting my account. This is 31 days that you have been deducting my account and twice a day. A deduction was attempted again now at 7:20pm and I've said I do not give authorization any longer for rain to do that. Top deducting my account I've already told you I'm on a minus and you are causing further financial strain on me.