Technical Services

I received and joined rain 5G I the beginning of September. The connection worked fast but kept on dropping. I then upgraded to the premium package so that I can get the outdoor router as I know this will work faster and better as there won’t be obstacles in the way of my connection. When I received the router I installed it and connected it as per the quick set up guide in the box. The router doesn’t switch on as if there is no power going to it. When I connect any other LAN powered devices to the LAN cable it powers up but not the outdoor router. This means that the router is then faulty. I have sent several emails to no assistance available. I have even left msg on Facebook messenger where my msgs gets forwarded but no response. Can someone please contact me to arrange for the device to be swapped with a device that actually works.