JO
Johan O
1 reviews | Active since Aug 2020
21 Aug 2023, 15:18
Tech queue
How long is the queue at the technical desk?
I have lodge 2 complaints without anybody contacting me.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
21 Aug 2023, 17:48Hi Johan Oosthuizen.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's reply21 Aug 2023, 17:48
Official
Hi Johan Oosthuizen.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's replyOfficial
21 Aug 2023, 17:49Hey Johan Oosthuizen, We have refreshed your connection from our side. Please switch off your device for 5 minutes and then test your connection.
Best regards,
Rain's reply21 Aug 2023, 17:49
Official
Hey Johan Oosthuizen, We have refreshed your connection from our side. Please switch off your device for 5 minutes and then test your connection.
Best regards,
JO
Johan O's updateReviewer Update
22 Aug 2023, 08:21Hi, thanks for the reset on your side. I will monitor the router and keep you updated.
JO
Johan O's update22 Aug 2023, 08:21
Reviewer Update
Hi, thanks for the reset on your side. I will monitor the router and keep you updated.
JO
Johan O's updateReviewer Update
22 Aug 2023, 08:22image.png 482.42 KBON the webpage this message about the device being offline is still the same as before the reset so I believe the issue is still there.
JO
Johan O's update22 Aug 2023, 08:22
Reviewer Update
image.png 482.42 KBON the webpage this message about the device being offline is still the same as before the reset so I believe the issue is still there.
JO
Johan O's updateReviewer Update
22 Aug 2023, 12:38Good day, the modem is doing the same where it has intermittent connection with the tower.
JO
Johan O's update22 Aug 2023, 12:38
Reviewer Update
Good day, the modem is doing the same where it has intermittent connection with the tower.
JO
Johan O's updateReviewer Update
22 Aug 2023, 15:33Hi Rain, guys I'm waiting. I have sent you feedback, but it is clear the private chat link has died.
JO
Johan O's update22 Aug 2023, 15:33
Reviewer Update
Hi Rain, guys I'm waiting. I have sent you feedback, but it is clear the private chat link has died.
Rain's replyOfficial
23 Aug 2023, 12:49Kindly note that we saw that previously there were user-affecting alarms on the tower you usually connect to.
However, they have been cleared.
We have manually delatched your sim card. Please switch off your device for 10 minutes and monitor your connection.
However, they have been cleared.
We have manually delatched your sim card. Please switch off your device for 10 minutes and monitor your connection.
Best regards,
Rain's reply23 Aug 2023, 12:49
Official
Kindly note that we saw that previously there were user-affecting alarms on the tower you usually connect to.
However, they have been cleared.
We have manually delatched your sim card. Please switch off your device for 10 minutes and monitor your connection.
However, they have been cleared.
We have manually delatched your sim card. Please switch off your device for 10 minutes and monitor your connection.
Best regards,
JO
Johan O's updateReviewer Update
23 Aug 2023, 13:21Ok, I will switch off the device as requested. I will thereafter still monitor it as the intermittent connection was still happening this morning albeit in longer periods in which I have connectivity.
JO
Johan O's update23 Aug 2023, 13:21
Reviewer Update
Ok, I will switch off the device as requested. I will thereafter still monitor it as the intermittent connection was still happening this morning albeit in longer periods in which I have connectivity.
Rain's replyOfficial
23 Aug 2023, 13:24Great we will be waiting to hear back from you.
Best regards,
Rain's reply23 Aug 2023, 13:24
Official
Great we will be waiting to hear back from you.
Best regards,
JO
Johan O's updateReviewer Update
24 Aug 2023, 08:44Good day, the issue is still there with intermittent connection. Although the period of having service is longer it goes down about 2 hourly on average.
JO
Johan O's update24 Aug 2023, 08:44
Reviewer Update
Good day, the issue is still there with intermittent connection. Although the period of having service is longer it goes down about 2 hourly on average.
JO
Johan O's updateReviewer Update
24 Aug 2023, 08:46Why is the device showing offline on the Rain website when I login?? It has never shown online since the issues with connectivity started.
JO
Johan O's update24 Aug 2023, 08:46
Reviewer Update
Why is the device showing offline on the Rain website when I login?? It has never shown online since the issues with connectivity started.
JO
Johan O's updateReviewer Update
24 Aug 2023, 10:55What is even more frustrating is that every time the modem goes off, I need to manual reconnect it to my computer. I need to switch off the WIFI toggle switch on the screen, wait a few seconds switch it on again and then only does the modem appear and can I connect.
JO
Johan O's update24 Aug 2023, 10:55
Reviewer Update
What is even more frustrating is that every time the modem goes off, I need to manual reconnect it to my computer. I need to switch off the WIFI toggle switch on the screen, wait a few seconds switch it on again and then only does the modem appear and can I connect.
Rain's replyOfficial
25 Aug 2023, 11:21Hi Johan,
We tried to call you. Please provide us with an alternative number
We tried to call you. Please provide us with an alternative number
Best regards,
Rain's reply25 Aug 2023, 11:21
Official
Hi Johan,
We tried to call you. Please provide us with an alternative number
We tried to call you. Please provide us with an alternative number
Best regards,