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Disebo M

1 reviews | Active since Jul 2020

29 Apr 2025, 21:40

Taking the matter to the ombudsman

I want to report Rain to the ombudsman,they don't care about us the only thing they care about is our money. I called twice today and they kept hanging up on me. It's so painful to pay for the service that you don't get,and no one is saying anything come tomorrow they will be deducting. We are paying to be ghosted,I'm taking this matter to the ombudsman since you are ghosting us.

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Replies (22)
DM
Disebo M's update30 Apr 2025, 16:06
Reviewer Update
85a Senator Marks Avenue vereeniging. Right now I want my money that you deducted back because I don't get your services. I want to pay a reliable service provider with that money. When we don't pay you disconnect your services but now we paid but we don't get services and you do nothing about it. Please refund my money so that I may leave you in peace. I've been calling from yesterday you don't pick up my calls. You are there sitting in your offices while we can't work because we don't have internet connection. I already logged a complain to ICASA,NCC and other departments because you are failing to help us mos. You take advantage of poor people.
DM
Disebo M's update30 Apr 2025, 16:09
Reviewer Update
Everyone is complaining about your service but because you only care about our money us being unsatisfied doesn't bother you.
DM
Disebo M's update30 Apr 2025, 16:45
Reviewer Update
And when I took your 5G router in 2023 I paid full amount I did not pay R1 like other do now,so I don't owe you anything. Please refund my money.
DM
Disebo M's update01 May 2025, 07:29
Reviewer Update
You were aware of this issue and you did not bother to inform your clients via email or sms,we had to use our own phone to find out. Secondly you sitting doing nothing to solve the issue,do you know how this is costing us? Thirdly you know we that this issue will take while to be solved yet you deduct the money for what?
DM
Disebo M's update01 May 2025, 07:33
Reviewer Update
Please refund my money today,so that I can continue with other service providers. My life is miserable right now and I'm going to make yours miserable aswell I won't rest until i get what I deserve.
DM
Disebo M's update01 May 2025, 07:35
Reviewer Update
If we don't pay you cut your services,so I want to know if we paid but we don't get the service what do you do in that case?
DM
Disebo M's update01 May 2025, 07:44
Reviewer Update
I can't work right now,my child can't do her school work do you understand what damage you have cost me and other people. I'm telling you,you are going to pay every loss I made. Yesterday I didn't work bacause now I don't have money to buy repaid data from other service providers.
DM
Disebo M's update01 May 2025, 07:59
Reviewer Update
I kept all the proof of money I spent on data and how this has affected my job and the online busines that i just opened will send to the ombudsman. Everything needs internet access you know that but you act as if it's just a small thing no its a big issue.
DM
Disebo M's update02 May 2025, 10:01
Reviewer Update
What post payment? When I took your service in 2023 I made an immediate payment of R200 and something I was not given do that offer of R1 it was in July 2023,please check thoroughly because I know what I'm talking about. I don't owe you any outstanding month. I've been paying since day1 the post paid you are talking about I do not know it.

DM
Disebo M's update02 May 2025, 10:10
Reviewer Update
I was using 4G and I canceled it and upgraded to 5G it was in the middle of the month and you charged me the amount of the remaining weeks then the same month end I started paying full amount. I think you have all the records please go back and check your things even the call record of the lady who was helping me I'm not mad.
DM
Disebo M's update02 May 2025, 10:20
Reviewer Update
I want that recorded call of that sales lady who was helping me in 2023 I repeat I do not owe you any outstanding month,I did not pay R1 or get a free month of service I've been paying since day1. You have that on your record and you gonna bring that out and refund my money.
DM
Disebo M's update03 May 2025, 12:20
Reviewer Update
Like I say produce the call record when I was taking your 5G my account was not a post paid,they made me to pay the first time I took your 5G wifi. I want that record with your sales rep,all your calls are recorded right? And also you have proof of payment when i subscribed to your 5G.

DM
Disebo M's update03 May 2025, 13:09
Reviewer Update
Can I get my invoices from 2023 July till now.

DM
Disebo M's update05 May 2025, 10:58
Reviewer Update
To make things easy can you please provide me with my subscription contract when I subscribed for 5G in 2023. Problem you have everything on record but it' hard to provide what you have on your record to solve this issue. Call record,billing invoices from 2023 I think that is kept for 5years and it's only two years. Provide me with that proof so that I can leave you in peace. Also please cancel that subscription as I have already opted for something better.
DM
Disebo M's update09 May 2025, 13:56
Reviewer Update
Still waiting for the invoice.
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Disebo M's update10 May 2025, 14:38
Reviewer Update
Rain South Africa I'm still waiting for the invoice why are you taking do long. I want invoice from 2023 to see if I owe you or not.
DM
Disebo M's update10 May 2025, 14:40
Reviewer Update
I want to see how much you deducted when I subscribed to your wifi,I want this do end please send that invoice you shouldn't be taking this long you have that on your record.
DM
Disebo M's update11 May 2025, 14:22
Reviewer Update
Thanks for the invoices I received can you please explain to me the upfront fee of R219 that I paid on the 14th July 2023 that was the day I subscribed to your services what was it for? Since you say my subscription is postpaid? On the 31 July 2023 R775 was deducted so which postpaid are you talking about? Can you please refund my money I did not subscribe for postpaid what what I paid an upfront it's there written in black and white.
DM
Disebo M's update11 May 2025, 16:07
Reviewer Update
Rain South Africa I'm still waiting upfront fee was paid according to my understanding upfront fee means you pay before you get the service provided while postpaid means you pay after service has been received,so you saying the amount you deducted was for April what are you actually talking about? Is this how you rob poor people? Invoices says I paid an upfront yet you say I owed the previous month. Since you fail to refund me and the inconvenience you have cost me you'll answer to the ombudsman I'm tired of going back and forth with you. You'll also produce the call recording of the sales lady who was helping me that day on the 14th July 2024.
DM
Disebo M's update12 May 2025, 08:26
Reviewer Update
I asked the question and you didn't answer what was the upfront payment for? And what does upfront mean according to you? I'm not gonna leave you just like that I'm telling you. Please cancel everything right now I don't want anything to do with you. I'm taking this matter to the next step.
DM
Disebo M's update12 May 2025, 08:34
Reviewer Update
What you are saying now is not what I was told by your sales lady hence I paid the upfront fee. People pay R1 and paid R219 you need to explain that don't avoid what I'm asking I need an answer. What was the upfront fee for I'm still standing,I need that call record of that day when i subscribed .
DM
Disebo M's update12 May 2025, 08:37
Reviewer Update
I'm requesting for the call record to be send on my email please while I'm waiting for you to answer me about the upfront fee.