Taking multiple payments with no support explanation — very disappointed!

I have had a Rain service for at least 4 years I think. Been very satisfied up to now and been encouraging my network to make use of their products. I upgraded my Plan to the Rain One plan on 29 May 2023. On the 8th of June my service was suspended for non payment, even though I paid on the 29th. I had a time sensitive task to complete and from past dealings with Rain support, I knew it would not be resolved before the task needed to be completed — so I paid the R499 (which is not my plan). So after paying the money and completting my task, I sent Rain support a message asking for an explanation. Today is the 20th of June with no reply. I suspect they will take my Rain One payment o R559 at the end of the month and another R499 for my phantom account. So I hope this public complaint will at least wake you up to the fact that I need help and information. Support is important enough that I will go to another provider, even if I have to pay more. So call me!!!