TM
Tremaine M
1 reviews | Active since Oct 2025
26 Oct 2025, 08:31
Take take take but will not correct their mistake as quickly as charges get made!
This has been the absolute worst experience I’ve ever had with this company they charged me 3 times on a Promise to Pay that has been active and tried to charge me the full amount for the service of the current amount after I made them aware of their mistake and we agreed that the 2 over charged installments be moved over to my current balance owed and the remainder be charged which they collected yesterday and agreed that it would be done I woke up to no internet connection and advi*****t I need to pay after reconfirming the conversation had yesterday I get told it would take a few business days for it to be resolved and it didn’t take them a few business days to charge over charged me and charge me for the balance.
Why would I take a few business days to apply the overcharged amount towards the current and reconnected my service.
I have made it clear that I want my connection restored TODAY BY 09:00 am.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
26 Oct 2025, 09:33Hi Tremaine
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply26 Oct 2025, 09:33
Official
Hi Tremaine
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TM
Tremaine M's updateReviewer Update
26 Oct 2025, 09:48My connection is still not restored and it’s almost 10:00 am this is really disgusting
TM
Tremaine M's update26 Oct 2025, 09:48
Reviewer Update
My connection is still not restored and it’s almost 10:00 am this is really disgusting
TM
Tremaine M's updateReviewer Update
27 Oct 2025, 06:50You guys messed up and it’s a mission to you to fix but it’s not an issue to incorrect charge me 3 installments which should have been one to begin with in under 30 minutes..
Yet it takes you 72 hours of back and forth to correct a mistake on your end and simply just charge me money every time right that’s the service you give your customers that’s how you treat your customers right.
Each screenshot I’ve provided proves that you acknowledged the error and tell me about a damn ticket every time then it’s solved I wake up the next day to you attempting to charge me again despite the previous conversation and understanding of what is expected then you turn around and attempt to charge me again.
Do you realize how messed up that is ?? How unprofessional and ********* might I add that is ?
You get your payments on time every month whether it’s a Promise to Pay which I haven’t defaulted on ever! Or me paying for my service which is paid on time every month may I add “ON TIME”
For you to then turn around and over charged me 1 and then expect me to just let you keep the money that was over charged and pay a full bill ?
That’s SICK!!! And what’s more distusgting is that I’m still going int this loop with you 72 hours later this should have been resolved on Saturday it is now Monday!
You already acknowledged you over charged me R228 on a Promise to Pay installment which resulted in the decline on the Due balance.
Then you agree to move the R228 you owe me! Not I you to my current over due balance which was agreed upon in the proof provided!
I get charged R597 becaue the R228 YOU OWE ME HAS NOW BEEN CREDITED TOWARD MY CUURRENT OVER DUE BALANCE and I’m all good no need to be charged again that was agreed upon on Saturday.
I wake up on Sunday to no internet and you harassing me for R228 that YOU OWE ME AND THAT SHOULD HAVE ALREADY BERN CREDITED TOWARD THE OVER DUE BALANCE!!!!!
And it was not done and here we are again my bank account being harassed for R228 again but do you not owe me that R228 ??
Yet it takes you 72 hours of back and forth to correct a mistake on your end and simply just charge me money every time right that’s the service you give your customers that’s how you treat your customers right.
Each screenshot I’ve provided proves that you acknowledged the error and tell me about a damn ticket every time then it’s solved I wake up the next day to you attempting to charge me again despite the previous conversation and understanding of what is expected then you turn around and attempt to charge me again.
Do you realize how messed up that is ?? How unprofessional and ********* might I add that is ?
You get your payments on time every month whether it’s a Promise to Pay which I haven’t defaulted on ever! Or me paying for my service which is paid on time every month may I add “ON TIME”
For you to then turn around and over charged me 1 and then expect me to just let you keep the money that was over charged and pay a full bill ?
That’s SICK!!! And what’s more distusgting is that I’m still going int this loop with you 72 hours later this should have been resolved on Saturday it is now Monday!
You already acknowledged you over charged me R228 on a Promise to Pay installment which resulted in the decline on the Due balance.
Then you agree to move the R228 you owe me! Not I you to my current over due balance which was agreed upon in the proof provided!
I get charged R597 becaue the R228 YOU OWE ME HAS NOW BEEN CREDITED TOWARD MY CUURRENT OVER DUE BALANCE and I’m all good no need to be charged again that was agreed upon on Saturday.
I wake up on Sunday to no internet and you harassing me for R228 that YOU OWE ME AND THAT SHOULD HAVE ALREADY BERN CREDITED TOWARD THE OVER DUE BALANCE!!!!!
And it was not done and here we are again my bank account being harassed for R228 again but do you not owe me that R228 ??
TM
Tremaine M's update27 Oct 2025, 06:50
Reviewer Update
You guys messed up and it’s a mission to you to fix but it’s not an issue to incorrect charge me 3 installments which should have been one to begin with in under 30 minutes..
Yet it takes you 72 hours of back and forth to correct a mistake on your end and simply just charge me money every time right that’s the service you give your customers that’s how you treat your customers right.
Each screenshot I’ve provided proves that you acknowledged the error and tell me about a damn ticket every time then it’s solved I wake up the next day to you attempting to charge me again despite the previous conversation and understanding of what is expected then you turn around and attempt to charge me again.
Do you realize how messed up that is ?? How unprofessional and ********* might I add that is ?
You get your payments on time every month whether it’s a Promise to Pay which I haven’t defaulted on ever! Or me paying for my service which is paid on time every month may I add “ON TIME”
For you to then turn around and over charged me 1 and then expect me to just let you keep the money that was over charged and pay a full bill ?
That’s SICK!!! And what’s more distusgting is that I’m still going int this loop with you 72 hours later this should have been resolved on Saturday it is now Monday!
You already acknowledged you over charged me R228 on a Promise to Pay installment which resulted in the decline on the Due balance.
Then you agree to move the R228 you owe me! Not I you to my current over due balance which was agreed upon in the proof provided!
I get charged R597 becaue the R228 YOU OWE ME HAS NOW BEEN CREDITED TOWARD MY CUURRENT OVER DUE BALANCE and I’m all good no need to be charged again that was agreed upon on Saturday.
I wake up on Sunday to no internet and you harassing me for R228 that YOU OWE ME AND THAT SHOULD HAVE ALREADY BERN CREDITED TOWARD THE OVER DUE BALANCE!!!!!
And it was not done and here we are again my bank account being harassed for R228 again but do you not owe me that R228 ??
Yet it takes you 72 hours of back and forth to correct a mistake on your end and simply just charge me money every time right that’s the service you give your customers that’s how you treat your customers right.
Each screenshot I’ve provided proves that you acknowledged the error and tell me about a damn ticket every time then it’s solved I wake up the next day to you attempting to charge me again despite the previous conversation and understanding of what is expected then you turn around and attempt to charge me again.
Do you realize how messed up that is ?? How unprofessional and ********* might I add that is ?
You get your payments on time every month whether it’s a Promise to Pay which I haven’t defaulted on ever! Or me paying for my service which is paid on time every month may I add “ON TIME”
For you to then turn around and over charged me 1 and then expect me to just let you keep the money that was over charged and pay a full bill ?
That’s SICK!!! And what’s more distusgting is that I’m still going int this loop with you 72 hours later this should have been resolved on Saturday it is now Monday!
You already acknowledged you over charged me R228 on a Promise to Pay installment which resulted in the decline on the Due balance.
Then you agree to move the R228 you owe me! Not I you to my current over due balance which was agreed upon in the proof provided!
I get charged R597 becaue the R228 YOU OWE ME HAS NOW BEEN CREDITED TOWARD MY CUURRENT OVER DUE BALANCE and I’m all good no need to be charged again that was agreed upon on Saturday.
I wake up on Sunday to no internet and you harassing me for R228 that YOU OWE ME AND THAT SHOULD HAVE ALREADY BERN CREDITED TOWARD THE OVER DUE BALANCE!!!!!
And it was not done and here we are again my bank account being harassed for R228 again but do you not owe me that R228 ??