CR
Charl R

1 reviews | Active since Jul 2023

19 Jul 2023, 20:22

Take me back to the 90s

Time-wasting, pitiful, and pathetic. With a terrible network, I have been struggling nonstop for months. For instance, despite calling in and sending multiple emails, not a single one has been returned. The call center did its best to handle the calls, but no matter how many troubleshooting steps I take with them and no matter how many times it has been escalated, the problem never seems to be resolved. I pay for a 30 mbps line, but my most recent speed test showed 0.07 mbps download and 1.11 mbps upload. This has been the case ever since July 4th, 2023, and it had before seldom exceeded 15 mbps. To try and boost the singlas, I relocated the router to each and every open window, but to no avail. Networking speeds in the 1990s were far faster than these... Today was the tipping point; I called five times and was never able to finish giving my number before being disconnected. My Wife works from home so how do you expect us to pay for the network if the network is the reason we're missing out on actual work? And how are you going to charge someone in 2023 for your services just to receive network from the 1990s ? To be completely honest, the service would have been much better in the 1990s.

0
Replies (1)
Rain
Rain's reply20 Jul 2023, 07:57
Official
Hi Charl V

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.