Suspending Services Paid for in Full

This is the 3rd time Rain has cut my services during a paid cycle, which is as per advised and billed for a full calendar month. When joining a client gets billed pro-rata for the period, should your services start in a Calendar month and not on the 1st of the Calendar month. Rain is also a month to month contract, so why do they think they are allowed to cut services prior to the 1st of the next Calendar month if you make a manual payment by the last Business day of the month, ensuring the money shows in their Bank Account prior to the new Billing Cycle starting?

They refuse to give Credits due for services ********ly cut, ********ly as you pay in advance for your services.

Even if payment is made, they still cut services when changing payment date from the 25th to the 1st due to the continued issues of services cut during a paid cycle and now their system shows I am Overdue 403 days today for a Payment Due 1 April 2026.

How in the world do you become 403days Overdue for a payment due on a future date?

Their Robots on WhatsApp and GoRain, ask Rain can't assist you and emailing support, they note the payment date change and the payment made on the 26th of February 2025, however my Internet is still cut. Furthermore their agents are rude, they phone and it is clear that it is a bad line, they don't phone back, you get mailed that they tried to contact you numerous times. When you phone them, you get voice prompts and then the phone rings with no agents answering. You email numerous times on more than one day and still no Internet service or assistance.

This is absolutely ridiculous, clearly they are jot adhering to the Consumer Protection Act and I am now at a place of sending in a Formal Complaint to ICASA as they are *****ing money due to not adhering to their own T & C's when joining them, nor do they worry if a client needs help or complains on Hello Peter as per past and current experience.

Their pricing is good, but it does not help if you pay and no service is provided and you cannot work from home, which in turn is jeopardising your livelihood.

Not Acceptable Rain!