Suspended account when I have PAID

Why is it that everytime we try and reach out to a person at Rain offices we get a automated machine. I have paid my subscription in advance I might add. Only to have my subscription suspended. When I ask them to rectify this concern, I am told they can see the money paid for my account but they havent allocated it to my account yet. But they are quick to suspend my account. I am now with no internet and I have been asking them since last night to rectify this matter and all they can say is they are working on it. What is there to work on. You have the proof that the money is there so unsuspend my account. This must be the worst customer service I have ever dealt with.