Suspected ***** with Rain
I ordered one Rain device in Nov '22. I am now being billed for two devices (from Jan onwards), instead of one. Somehow an additional device was added to my account. Also, the Rain App shows missed payments in July '22. How is this even possible, when I only ordered the device in Nov '22. I am really struggling to get straight answers from Rain and a refund for the additional device I didn't order. I suspect there has been *****
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Replies (4)
Rain's replyOfficial
13 Feb 2023, 10:48Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply13 Feb 2023, 10:48
Official
Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
's updateReviewer Update
14 Mar 2023, 11:13Yes, I have two devices on my profile. One of which I didn't order. The 2nd device is located in Parow apparently. I do not live there, have no business there. Still not sorted out. I have requested proof of order for 2nd device, but no response from Rain. Absolutely shocking. Warning to prospective clients: stay clear of Rain. No choice, but to go to social media now and ombudsman
's update14 Mar 2023, 11:13
Reviewer Update
Yes, I have two devices on my profile. One of which I didn't order. The 2nd device is located in Parow apparently. I do not live there, have no business there. Still not sorted out. I have requested proof of order for 2nd device, but no response from Rain. Absolutely shocking. Warning to prospective clients: stay clear of Rain. No choice, but to go to social media now and ombudsman
's updateReviewer Update
14 Mar 2023, 11:39These are the two I was paying for:
1) 5G : 18, Meerlust street, Pinelands, 7405, Cape Town, Western Cape.2) 5G SIM: Milton Road, Vasco estate, Cape Town, Western Cape
I never ordered the 2nd one
1) 5G : 18, Meerlust street, Pinelands, 7405, Cape Town, Western Cape.2) 5G SIM: Milton Road, Vasco estate, Cape Town, Western Cape
I never ordered the 2nd one
's update14 Mar 2023, 11:39
Reviewer Update
These are the two I was paying for:
1) 5G : 18, Meerlust street, Pinelands, 7405, Cape Town, Western Cape.2) 5G SIM: Milton Road, Vasco estate, Cape Town, Western Cape
I never ordered the 2nd one
1) 5G : 18, Meerlust street, Pinelands, 7405, Cape Town, Western Cape.2) 5G SIM: Milton Road, Vasco estate, Cape Town, Western Cape
I never ordered the 2nd one
's updateReviewer Update
14 Mar 2023, 12:51Someone ordered on my account. It was not me. Please send confirmation of order in 2021, delivery address and who signed off the delivery. I do not have a house or business in Parow. The Rsin app shows service activation in Nov 22, and missed payments in June 22. How an I miss a payment before the service was activated 4 months later?
's update14 Mar 2023, 12:51
Reviewer Update
Someone ordered on my account. It was not me. Please send confirmation of order in 2021, delivery address and who signed off the delivery. I do not have a house or business in Parow. The Rsin app shows service activation in Nov 22, and missed payments in June 22. How an I miss a payment before the service was activated 4 months later?