Support told us to stop calling them trying to get their router to work

Writing on behalf of my daughter who wrote a review last week as well. Rain stuffed up the delivery, the order was placed 16 July, they eventually deliver the router last week thursday 24th July, she connects it and its not working. She calls Rain and they tell her they have now activated it it will take 24 hours, she calls back friday afternoon as its still not working, they tell her they are now activating it it will take 24 hours, she tells them they told her the day before that it will take 24 hours, so they ****. Saturday morning she calls again, they say they are now activating it. Still nothing. So she calls in saturday afternoon, she gets told by the rain support person TO STOP CALLIN THEM. Is that really how you treat customers trying to get your ******* working, when you dont call back as promised, you dont fix the problem as promised, you doing nothing? Is this what its come to? So Rain, as i told your support person, you are welcome to collect your router out on the street where i threw it.