DN
Derrick N
1 reviews | Active since Aug 2023
28 Aug 2023, 12:19
Support team not assisting with my issue, telling me to wait for a call when it has been 3 days.
I am struggling with their customer service. Sent them all the documents to verify that I have paid them on Saturday, I am still struggling with my internet connection and the support service is telling they cannot assist me as it is showing that I am in arrears, how when I paid them??? and I should wait to be contacted by billing.
Bear in mind that I use the internet for work and am now struggling to assist my clients.
I will be looking for an alternative provider moving forward as they do not care at all about customer service.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
28 Aug 2023, 12:26Hi Derrick,
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Aug 2023, 12:26
Official
Hi Derrick,
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DN
Derrick N's updateReviewer Update
28 Aug 2023, 12:28Thank you for your swift response.
I wish your call center agents were this proactive. I will be waiting. Till my issue is resolved I will not take back what I said as it is true thus far.
I wish your call center agents were this proactive. I will be waiting. Till my issue is resolved I will not take back what I said as it is true thus far.
DN
Derrick N's update28 Aug 2023, 12:28
Reviewer Update
Thank you for your swift response.
I wish your call center agents were this proactive. I will be waiting. Till my issue is resolved I will not take back what I said as it is true thus far.
I wish your call center agents were this proactive. I will be waiting. Till my issue is resolved I will not take back what I said as it is true thus far.
DN
Derrick N's updateReviewer Update
28 Aug 2023, 13:11No no no, you're investigation is completely wrong. I paid you guys on the 26th of June and July as well as on the 26th of August. Please check again. I have the POP for it.
DN
Derrick N's update28 Aug 2023, 13:11
Reviewer Update
No no no, you're investigation is completely wrong. I paid you guys on the 26th of June and July as well as on the 26th of August. Please check again. I have the POP for it.
DN
Derrick N's updateReviewer Update
28 Aug 2023, 13:14You are literally lying on a public platform, and you have not contacted me to discuss this as I would have sent you the relevant proof. This is the kind of service you offer your clients. I have been paying you people consistently for over 2 years and this is the kind of service I receive!?
DN
Derrick N's update28 Aug 2023, 13:14
Reviewer Update
You are literally lying on a public platform, and you have not contacted me to discuss this as I would have sent you the relevant proof. This is the kind of service you offer your clients. I have been paying you people consistently for over 2 years and this is the kind of service I receive!?
DN
Derrick N's updateReviewer Update
28 Aug 2023, 15:05Now it's just crickets, you guys are ridiculous!
DN
Derrick N's update28 Aug 2023, 15:05
Reviewer Update
Now it's just crickets, you guys are ridiculous!
DN
Derrick N's updateReviewer Update
28 Aug 2023, 15:47Thank you, I have sent it.
It did not look like you wanted to assist from the get-go as you brushed me aside as though I was wrong without understanding the situation. As a customer experience agent, please do better as I am frustrated as well.
It did not look like you wanted to assist from the get-go as you brushed me aside as though I was wrong without understanding the situation. As a customer experience agent, please do better as I am frustrated as well.
DN
Derrick N's update28 Aug 2023, 15:47
Reviewer Update
Thank you, I have sent it.
It did not look like you wanted to assist from the get-go as you brushed me aside as though I was wrong without understanding the situation. As a customer experience agent, please do better as I am frustrated as well.
It did not look like you wanted to assist from the get-go as you brushed me aside as though I was wrong without understanding the situation. As a customer experience agent, please do better as I am frustrated as well.