NM
Ntsoaki M
1 reviews | Active since Jan 2024
07 Jan 2024, 09:56
Support team is unprofessional
Received my rain 101 on Friday the 5th called support team for activation they told me to wait within 24 hours of which I did today marks 48 still no active sign on the router,gave them a call yesterday again for activation spoke to Partha Mukherje who claimed to be the manager told me that on their side it shows that I haven’t received my order whereas I did, however I receive emails that I have to wait 24 hours for activation but still nothing.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
07 Jan 2024, 10:16Hi Ntsoaki Motapanyane.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 Jan 2024, 10:16
Official
Hi Ntsoaki Motapanyane.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NM
Ntsoaki M's updateReviewer Update
08 Jan 2024, 00:53Thank you for hellopeter for the platform rain was able to fix the matter
NM
Ntsoaki M's update08 Jan 2024, 00:53
Reviewer Update
Thank you for hellopeter for the platform rain was able to fix the matter
NM
Ntsoaki M's updateReviewer Update
08 Jan 2024, 15:09Hi Thank you for getting the product to activate. We were informed by the same consultant that was responsible in handling the matter to wait for 24Hours to receive full coverage & if the full coverage does not take place we call ask for assistance. Today we called because we did not receive full coverage & were promised the device can deliver up to 30MBPS in its performance however it has been on 0.90 & below MBPS. The Only time it jumped of the roof from the 0.90 MBPS was around 1:00am in the midnight & it lost that connection. They are currently telling us they are unable to connect us to the speed they said will be delivered of 30MBPS. Please do intervene to sort this matter of our internet connection.
NM
Ntsoaki M's update08 Jan 2024, 15:09
Reviewer Update
Hi Thank you for getting the product to activate. We were informed by the same consultant that was responsible in handling the matter to wait for 24Hours to receive full coverage & if the full coverage does not take place we call ask for assistance. Today we called because we did not receive full coverage & were promised the device can deliver up to 30MBPS in its performance however it has been on 0.90 & below MBPS. The Only time it jumped of the roof from the 0.90 MBPS was around 1:00am in the midnight & it lost that connection. They are currently telling us they are unable to connect us to the speed they said will be delivered of 30MBPS. Please do intervene to sort this matter of our internet connection.
NM
Ntsoaki M's updateReviewer Update
08 Jan 2024, 16:19Hi Thank you for getting the product to activate. We were informed by the same consultant that was responsible in handling the matter to wait for 24Hours to receive full coverage & if the full coverage does not take place we call ask for assistance. Today we called because we did not receive full coverage & were promised the device can deliver up to 30MBPS in its performance however it has been on 0.90 & below MBPS. The Only time it jumped of the roof from the 0.90 MBPS was around 1:00am in the midnight & it lost that connection. They are currently telling us they are unable to connect us to the speed they said will be delivered of 30MBPS. Please do intervene to sort this matter of our internet connection.
NM
Ntsoaki M's update08 Jan 2024, 16:19
Reviewer Update
Hi Thank you for getting the product to activate. We were informed by the same consultant that was responsible in handling the matter to wait for 24Hours to receive full coverage & if the full coverage does not take place we call ask for assistance. Today we called because we did not receive full coverage & were promised the device can deliver up to 30MBPS in its performance however it has been on 0.90 & below MBPS. The Only time it jumped of the roof from the 0.90 MBPS was around 1:00am in the midnight & it lost that connection. They are currently telling us they are unable to connect us to the speed they said will be delivered of 30MBPS. Please do intervene to sort this matter of our internet connection.
NM
Ntsoaki M's updateReviewer Update
08 Jan 2024, 22:10Hi
As per the communication the RSRP value is between -94 to -95 where I have positioned it & it's the only place in the house that gave me the value which allowed me access to improved internet temporarily until the router was switched off & on agsin , however as for the optimization I am experiencing a challenge whereby the portal cannot locate my exact address of which i ended up using the nearest available address which is Legalaopeng. I would need to optimize it with assistance of a rain employee
As per the communication the RSRP value is between -94 to -95 where I have positioned it & it's the only place in the house that gave me the value which allowed me access to improved internet temporarily until the router was switched off & on agsin , however as for the optimization I am experiencing a challenge whereby the portal cannot locate my exact address of which i ended up using the nearest available address which is Legalaopeng. I would need to optimize it with assistance of a rain employee
NM
Ntsoaki M's update08 Jan 2024, 22:10
Reviewer Update
Hi
As per the communication the RSRP value is between -94 to -95 where I have positioned it & it's the only place in the house that gave me the value which allowed me access to improved internet temporarily until the router was switched off & on agsin , however as for the optimization I am experiencing a challenge whereby the portal cannot locate my exact address of which i ended up using the nearest available address which is Legalaopeng. I would need to optimize it with assistance of a rain employee
As per the communication the RSRP value is between -94 to -95 where I have positioned it & it's the only place in the house that gave me the value which allowed me access to improved internet temporarily until the router was switched off & on agsin , however as for the optimization I am experiencing a challenge whereby the portal cannot locate my exact address of which i ended up using the nearest available address which is Legalaopeng. I would need to optimize it with assistance of a rain employee
NM
Ntsoaki M's updateReviewer Update
09 Jan 2024, 16:11Hi thank you for getting back to me.
I saw the email and followed the steps.
However my RSRP value is now between -100 and above where I got a - 95 less spot doesn't respond anymore and regarding the optimization when I put the pin on my house is doesn't show the address even when I type it it doesn't respond to my address, so now I can't even connect to anything it says connected but no internet on the connected devices?
Can I please get a call back.
I saw the email and followed the steps.
However my RSRP value is now between -100 and above where I got a - 95 less spot doesn't respond anymore and regarding the optimization when I put the pin on my house is doesn't show the address even when I type it it doesn't respond to my address, so now I can't even connect to anything it says connected but no internet on the connected devices?
Can I please get a call back.
NM
Ntsoaki M's update09 Jan 2024, 16:11
Reviewer Update
Hi thank you for getting back to me.
I saw the email and followed the steps.
However my RSRP value is now between -100 and above where I got a - 95 less spot doesn't respond anymore and regarding the optimization when I put the pin on my house is doesn't show the address even when I type it it doesn't respond to my address, so now I can't even connect to anything it says connected but no internet on the connected devices?
Can I please get a call back.
I saw the email and followed the steps.
However my RSRP value is now between -100 and above where I got a - 95 less spot doesn't respond anymore and regarding the optimization when I put the pin on my house is doesn't show the address even when I type it it doesn't respond to my address, so now I can't even connect to anything it says connected but no internet on the connected devices?
Can I please get a call back.
NM
Ntsoaki M's updateReviewer Update
09 Jan 2024, 21:26Hi
As per our conversation the results are for Modderspruit direction RSRP in all the windows at my house is between - 102 to -115 speed test is 0mbps however in my bedroom near the window it gave me a stable -102 with non stable Speed test between 0mbps to 5mbps both download and upload when facing Modderspruit direction
As per our conversation the results are for Modderspruit direction RSRP in all the windows at my house is between - 102 to -115 speed test is 0mbps however in my bedroom near the window it gave me a stable -102 with non stable Speed test between 0mbps to 5mbps both download and upload when facing Modderspruit direction
NM
Ntsoaki M's update09 Jan 2024, 21:26
Reviewer Update
Hi
As per our conversation the results are for Modderspruit direction RSRP in all the windows at my house is between - 102 to -115 speed test is 0mbps however in my bedroom near the window it gave me a stable -102 with non stable Speed test between 0mbps to 5mbps both download and upload when facing Modderspruit direction
As per our conversation the results are for Modderspruit direction RSRP in all the windows at my house is between - 102 to -115 speed test is 0mbps however in my bedroom near the window it gave me a stable -102 with non stable Speed test between 0mbps to 5mbps both download and upload when facing Modderspruit direction
NM
Ntsoaki M's updateReviewer Update
10 Jan 2024, 21:24Hi
The URL you sent it’s not responding tried it a couple of times kindly assist?
The URL you sent it’s not responding tried it a couple of times kindly assist?
NM
Ntsoaki M's update10 Jan 2024, 21:24
Reviewer Update
Hi
The URL you sent it’s not responding tried it a couple of times kindly assist?
The URL you sent it’s not responding tried it a couple of times kindly assist?
NM
Ntsoaki M's updateReviewer Update
11 Jan 2024, 10:16Hi
Apologies for the inconveniences you can contact me now?
Apologies for the inconveniences you can contact me now?
NM
Ntsoaki M's update11 Jan 2024, 10:16
Reviewer Update
Hi
Apologies for the inconveniences you can contact me now?
Apologies for the inconveniences you can contact me now?
NM
Ntsoaki M's updateReviewer Update
17 Jan 2024, 19:57Hi Rain
..as I Keep monitoring the connection from the 4G setting you said I should select it has not been consistent as internet fails at a particular moment so currently what I keep doing is I keep changing the network selection when internet fails, either I change it from 4G to 5G/4G Option or the other way around when it does not work again at that moment
Please advise?
..as I Keep monitoring the connection from the 4G setting you said I should select it has not been consistent as internet fails at a particular moment so currently what I keep doing is I keep changing the network selection when internet fails, either I change it from 4G to 5G/4G Option or the other way around when it does not work again at that moment
Please advise?
NM
Ntsoaki M's update17 Jan 2024, 19:57
Reviewer Update
Hi Rain
..as I Keep monitoring the connection from the 4G setting you said I should select it has not been consistent as internet fails at a particular moment so currently what I keep doing is I keep changing the network selection when internet fails, either I change it from 4G to 5G/4G Option or the other way around when it does not work again at that moment
Please advise?
..as I Keep monitoring the connection from the 4G setting you said I should select it has not been consistent as internet fails at a particular moment so currently what I keep doing is I keep changing the network selection when internet fails, either I change it from 4G to 5G/4G Option or the other way around when it does not work again at that moment
Please advise?