Support none existent.

This is the worst ISP I've ever been with, Logged multiple support tickets just for someone to call a week later and just to tell me that they can't assist even though I have advised them my CPE is faulty, The lady just went on and said we can't assist because I'm in a dead area and i should just go with their 4G network or cancel. Is this the type of service/support they provide. I've made the worst mistake to sign up with them. They debit my account but can't assist with getting me back online. I've been having intermittent or no internet for the passed 3 weeks but yet they take their full money. I don't think this is right. Rain you're absolutely a disgrace. I've never ever complained about an ISP like this before. I want my money back.