JL
Janus L
1 reviews | Active since Mar 2024
15 Feb 2026, 11:54
Support Listens to your problem, but have no care to fix it. They will never call back to try resolve the issue
Rain is just leaving us hanging, 3 Weeks no support with our internet connection that has been off. They search our device IMEI they find it linked to our account, but they say its not listed. THey keep esculating it to higher support, saying they will contact us back to see whats wrong or get a new router, but we are just not getting feedback. The business have been without internet for 3 weeks, they just dont care. We have mutiple product with them, but let me say, when it comes to managing the product or needing assistance they them self dont know whats going on. I bet we will get billed for a full month service but not a single follow-up call or assistance!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Feb 2026, 12:34Hi J****,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply15 Feb 2026, 12:34
Official
Hi J****,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
JL
Janus L's updateReviewer Update
24 Feb 2026, 15:32It has been almost a full month of back and forth with absolutely no resolution. I constantly have to follow up because they do not follow up with me. Every time I call, I am told they are busy, that they will sort it out, or that someone will call me back by the end of the business day. That call never comes.
After 4 to 5 follow-up calls and repeatedly chasing them, today I was simply told, “Sorry, we can’t help you. Go to a store.” This is after keeping me waiting for an entire month.
There is no real escalation process. When you ask to speak to someone higher up because nothing is being resolved, there is apparently no one beyond the person answering the phone and reading notes from a system. No ownership. No accountability. No solution.
This has been one of the worst service experiences I have ever dealt with. They are quick to sign you up, but when it comes to support, you are left to chase them with no real intention to assist.
Avoid Rain! Don't get it!
After 4 to 5 follow-up calls and repeatedly chasing them, today I was simply told, “Sorry, we can’t help you. Go to a store.” This is after keeping me waiting for an entire month.
There is no real escalation process. When you ask to speak to someone higher up because nothing is being resolved, there is apparently no one beyond the person answering the phone and reading notes from a system. No ownership. No accountability. No solution.
This has been one of the worst service experiences I have ever dealt with. They are quick to sign you up, but when it comes to support, you are left to chase them with no real intention to assist.
Avoid Rain! Don't get it!
JL
Janus L's update24 Feb 2026, 15:32
Reviewer Update
It has been almost a full month of back and forth with absolutely no resolution. I constantly have to follow up because they do not follow up with me. Every time I call, I am told they are busy, that they will sort it out, or that someone will call me back by the end of the business day. That call never comes.
After 4 to 5 follow-up calls and repeatedly chasing them, today I was simply told, “Sorry, we can’t help you. Go to a store.” This is after keeping me waiting for an entire month.
There is no real escalation process. When you ask to speak to someone higher up because nothing is being resolved, there is apparently no one beyond the person answering the phone and reading notes from a system. No ownership. No accountability. No solution.
This has been one of the worst service experiences I have ever dealt with. They are quick to sign you up, but when it comes to support, you are left to chase them with no real intention to assist.
Avoid Rain! Don't get it!
After 4 to 5 follow-up calls and repeatedly chasing them, today I was simply told, “Sorry, we can’t help you. Go to a store.” This is after keeping me waiting for an entire month.
There is no real escalation process. When you ask to speak to someone higher up because nothing is being resolved, there is apparently no one beyond the person answering the phone and reading notes from a system. No ownership. No accountability. No solution.
This has been one of the worst service experiences I have ever dealt with. They are quick to sign you up, but when it comes to support, you are left to chase them with no real intention to assist.
Avoid Rain! Don't get it!