Support is atrocious

Our business oorder took in access of 3 weeks for delivery, with multiple calls and escalations, Our service has now been suspended, not because we haven’t paid, because Rain's systems and billing integration does not work, our business card is loaded on our profile, which means billing should be automatic. Rain's payment gateway is a problem and does not work and this has resulted in our service been cancelled. Rain support centre is as good as dealing with a chatbot, they do not have the tools to rectify any issues, if you don’t empower the support desk, what’s the point of the support centre as a business you should rather employ a chatbot who does exactly what your call centre does, "Nothing" As an example. 1. Regarding our initial order, the support staff does not have access to the logistics companies system and cannot trace or track orders, they don’t even have read access to view the status of an order. 2. Regarding the payment gateway, the call centre does have access to process the payment manually, they have to send a support request to accounts. Today 03 Nov 2023 your website is down, for upgrade and so is the support call number, who upgrades a website during work hours, an update must be planned over a weekend after hours minimising the least amount of downtime, this is ICT for dummies. support is and systems are atrocious