Support departments useless.

I have had nothing but issues with Rain from the start, first they have *********** people working in all the departments who have no clue what they are doing! I have recently had so much issues with Billing i changed my billing date from 25th to the 1st because salary date changed. They had not updated it on their system, i keep getting disconnect which results in having to wait till 8am to get into contact with some *********** person who makes empty promises, then there is no 24 hour help line that u can contact except some AI who keeps saying they will get a human to assist as soon as possible, utter *******!. Having to try sort this out for 6 months is such an issue. People who cant even speak proper English either. U dont even get proper feedback no one higher that u can speak to but they are quick to want money but service is terrible in the support departments. They have never once had issue with getting payment from me but i have to have issue with them not correcting information. Each time u get a consultant will be in touch but never has a consultant ever been in touch!