AF
Anthony F
1 reviews | Active since Apr 2013
01 Jul 2020, 16:16
Support Case resolved.
Thank you Kgenudi and Fattima for resolving my support issue quickly and following up with me to ensure that it was resolved. My only recommendation would be providing a feedback mechanism when a support case is opened other than just a case number with the auto-reply email. Customer don't know whether their case has been assigned to a technical to resolve and reliable internet access is more critical than ever with the work from home reality we live in.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 Jul 2020, 16:35Hi Anthony
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Fattima
Best regards,
Rain's reply01 Jul 2020, 16:35
Official
Hi Anthony
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Fattima
Best regards,
AF
Anthony F's updateReviewer Update
03 Jul 2020, 08:33Hi Fattima. Unfortunately the resolution was short lived. For the last two days I have been experiencing intermittent disconnects. Last night the disconnected happened every fives minutes from 20:30 and they continue this morning. I provided the daily disconnect logs to Kgenudi but have stopped receiving responses from him. I absolutely must have a reliable internet service for work from home and this is no longer viable. I will be cancelling this service and moving to another provider. I'm very disappointed.
AF
Anthony F's update03 Jul 2020, 08:33
Reviewer Update
Hi Fattima. Unfortunately the resolution was short lived. For the last two days I have been experiencing intermittent disconnects. Last night the disconnected happened every fives minutes from 20:30 and they continue this morning. I provided the daily disconnect logs to Kgenudi but have stopped receiving responses from him. I absolutely must have a reliable internet service for work from home and this is no longer viable. I will be cancelling this service and moving to another provider. I'm very disappointed.