JE
Julie E
1 reviews | Active since Oct 2024
20 Jan 2025, 11:38
"Support Agent" hung up on me
Change my payment date without my knowledge from the 1st of the month to the 20th and now I don't have wifi! When I was on a call with an agent who is unable to acknowledge when I spoke to him, he just disconnected the line and numerous support emails have been sent without any feedback. This is pathetic customer service. I'm still waiting for this rude agent to call me back. who just disconnects the line?
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Replies (3)0
Replies (3)
Rain's replyOfficial
20 Jan 2025, 12:39Hi Julie E,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply20 Jan 2025, 12:39
Official
Hi Julie E,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
JE
Julie E's updateReviewer Update
20 Jan 2025, 12:40Your agent hung up on me and I have logged 6 tickets already and no one is responding. I NEVER gave permission to be debited on the 20th and now my wifi is down.
JE
Julie E's update20 Jan 2025, 12:40
Reviewer Update
Your agent hung up on me and I have logged 6 tickets already and no one is responding. I NEVER gave permission to be debited on the 20th and now my wifi is down.
JE
Julie E's updateReviewer Update
20 Jan 2025, 12:58I will do so straight away!
JE
Julie E's update20 Jan 2025, 12:58
Reviewer Update
I will do so straight away!