SR
Silias R

1 reviews | Active since Jan 2023

11 Jan 2023, 14:03

Support

It's been over 20 days waiting for rain to exchange my adapter since then I haven't connected to the internet. So I app**** for a new router using my GF's details and to my surprise they call and said that they will deliver it the next day and that's when I told them to cancel the order. Rain doesn't treat us old customers fair I've been told numerous times that my issue has been sent to the relavant department and that I would receive a call within 48hr but nothing has been done and when I tell them to put me through to that "relevant department" they say they don't have the numbers 😠😠😡😡

0
Replies (4)
Rain
Rain's reply11 Jan 2023, 14:05
Official
 
 Hi  Silias 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
SR
Silias R's update11 Jan 2023, 14:16
Reviewer Update
I've been getting this response since from the 20th of December and till to date nothing has been done.... One of your agents told me to come to bryanston and they will change it for me...
SR
Silias R's update12 Jan 2023, 11:34
Reviewer Update
What was hard for you to do this 4 weeks ago? I had to write a bad review on halo Peter in order for you to assists me? You don't take your customers seriously.
And your agent hasn't called yet.
SR
Silias R's update12 Jan 2023, 18:27
Reviewer Update
No no has contacted me via phone call, only emails