Super inefficient service with a Networks Department - NO service whatosever....pathetic

Hope this reach management as all the staff play hide and seek.....went from the R 499.00 package to the R 699.00 package and then to the R 999.00 package in hope that it will improve our service....and yes guess what I only had it for 1 night and 25minutes and 15 days after moving to the higher package to be precise and then moved it back to the R 699.00 package but was still charged the month for the full R 999.00 package.....this all could have been resolved if their lazy Networks department did their job....you lodge a complaint and they phone you and you've missed their call they will politely send you an email that the matter have been resolved and although you put your complaint in they feedback request it just disappears.. since August 2021 it was an uphill battle as the technician that went out to check the residence out recommended and external Router.... guess what none of that took place and complaining at their customer and gets escalated to their lazy networks department who in return just don't phone and if they do they only get back to 2-3weeks later and so the cycle again goes on and on and on .....clearly no accountabillity or management that have control over the business and probaly why they are rated on of the worst service providers.,....Really guys totally frustrated out of my mind.