SB
Steven B
1 reviews | Active since Dec 2020
18 Sept 2022, 10:38
Super bad services and billing
I paid my account in full in may 22 and since june i did not have any internet access and could pay now its september month and now they kept on billing me for services i did not even had my account according to them is R1437 but according to me its R479 for the usage of internet in the mont of may!
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
18 Sept 2022, 10:50Hi Steven
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply18 Sept 2022, 10:50
Official
Hi Steven
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SB
Steven B's updateReviewer Update
18 Sept 2022, 14:21Active services but i did not use or get any access i have no problem in paying for the month of may and the little i had in july but you are billing me for services i did not have and could not use and that is **************** thus i will not pay a sent further until this is sorted out! Rain is charging me actually now for 1month and n bit of the next month R1437 and thats bull****! Im not paying for services i did not use and all youre ads state that its month to month contract if i can pay i dont get internet know where is anything said that even if you cant pay you will still get billed! So i see Rain as ******** nothing else ill rather go and sighn a 12 or 24 month contract with other internet providers than go back to rain!im very very disappointed as this is not the 1st time this happens!
SB
Steven B's update18 Sept 2022, 14:21
Reviewer Update
Active services but i did not use or get any access i have no problem in paying for the month of may and the little i had in july but you are billing me for services i did not have and could not use and that is **************** thus i will not pay a sent further until this is sorted out! Rain is charging me actually now for 1month and n bit of the next month R1437 and thats bull****! Im not paying for services i did not use and all youre ads state that its month to month contract if i can pay i dont get internet know where is anything said that even if you cant pay you will still get billed! So i see Rain as ******** nothing else ill rather go and sighn a 12 or 24 month contract with other internet providers than go back to rain!im very very disappointed as this is not the 1st time this happens!
SB
Steven B's updateReviewer Update
18 Sept 2022, 14:23And i did not pay in August my last payment was the 5th of may!so now i wonder where do you get the info because i even sent my statement to you as proof and all you invoices also shows last payment was in may!!
SB
Steven B's update18 Sept 2022, 14:23
Reviewer Update
And i did not pay in August my last payment was the 5th of may!so now i wonder where do you get the info because i even sent my statement to you as proof and all you invoices also shows last payment was in may!!
SB
Steven B's updateReviewer Update
18 Sept 2022, 15:18Im not paying for something i did not use so no im not paying a sent to you rain is and will forever be ******** this that you say i get billed for actice services is not right because i did not have any actice services coulnd use internet at all so why should i pay then?and you keep on replying in private so the rest of youre customers cant see how rain is bull****ting them im not the only one complaining! Not even one of tried to make a phonecall to me everthing was over mail so how straight it rain actually!
SB
Steven B's update18 Sept 2022, 15:18
Reviewer Update
Im not paying for something i did not use so no im not paying a sent to you rain is and will forever be ******** this that you say i get billed for actice services is not right because i did not have any actice services coulnd use internet at all so why should i pay then?and you keep on replying in private so the rest of youre customers cant see how rain is bull****ting them im not the only one complaining! Not even one of tried to make a phonecall to me everthing was over mail so how straight it rain actually!
SB
Steven B's updateReviewer Update
18 Sept 2022, 15:29Im not paying R1437 for 1 month and a bit of the next month you can forget about that!either you fix it or cancel it this is the last reply im giving because rain is fast to reply on hello peter but when we submit a ticket then there is no reply or action taken and that tells people alot of rain
SB
Steven B's update18 Sept 2022, 15:29
Reviewer Update
Im not paying R1437 for 1 month and a bit of the next month you can forget about that!either you fix it or cancel it this is the last reply im giving because rain is fast to reply on hello peter but when we submit a ticket then there is no reply or action taken and that tells people alot of rain
