JG
Johann G
1 reviews | Active since Mar 2025
12 Jun 2025, 07:54
Super bad service
It is for me really shocking that a business dont care about there customers. I gave Rain a second change to sort out my signal and really every day on the phone to them to sort things out.I called them last night and again 30 min on the phone i asked a senior to contact me and they dont really care.Im really really shocked about Rain attitude towards customers.We are paying our bills but dont get the service we pay for.So i hope a senior see this review and understand Rain service is just as bad as no service.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
12 Jun 2025, 08:14Hi Johann,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we'll assist shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we'll assist shortly.
Regards,
rain.
Rain's reply12 Jun 2025, 08:14
Official
Hi Johann,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we'll assist shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we'll assist shortly.
Regards,
rain.
JG
Johann G's updateReviewer Update
13 Jun 2025, 08:49Good morning
i mailed you my speed tests as you can see it looks bad after i got a 60 meg line we battle to get 40 and less
i mailed you my speed tests as you can see it looks bad after i got a 60 meg line we battle to get 40 and less
JG
Johann G's update13 Jun 2025, 08:49
Reviewer Update
Good morning
i mailed you my speed tests as you can see it looks bad after i got a 60 meg line we battle to get 40 and less
i mailed you my speed tests as you can see it looks bad after i got a 60 meg line we battle to get 40 and less
JG
Johann G's updateReviewer Update
15 Jun 2025, 17:01after full testing this weekend the wifi is on its best was below 10.00mb download. i need full refund for the last 6 months due to another provider as per contract
JG
Johann G's update15 Jun 2025, 17:01
Reviewer Update
after full testing this weekend the wifi is on its best was below 10.00mb download. i need full refund for the last 6 months due to another provider as per contract
JG
Johann G's updateReviewer Update
15 Jun 2025, 17:33this is getting rediculous not one of your ceo's got the ***** to contact me to short out this ****. i need in the next 12 hours one of your ceo's with a ***** to contact me. ***
JG
Johann G's update15 Jun 2025, 17:33
Reviewer Update
this is getting rediculous not one of your ceo's got the ***** to contact me to short out this ****. i need in the next 12 hours one of your ceo's with a ***** to contact me. ***
JG
Johann G's updateReviewer Update
17 Jun 2025, 13:42Hi
Still no one can assist me with my problem but i must pay for it.This is really ****.I DONT THINK YOU GUYS CAN DO YOUR JOBS
Still no one can assist me with my problem but i must pay for it.This is really ****.I DONT THINK YOU GUYS CAN DO YOUR JOBS
JG
Johann G's update17 Jun 2025, 13:42
Reviewer Update
Hi
Still no one can assist me with my problem but i must pay for it.This is really ****.I DONT THINK YOU GUYS CAN DO YOUR JOBS
Still no one can assist me with my problem but i must pay for it.This is really ****.I DONT THINK YOU GUYS CAN DO YOUR JOBS
JG
Johann G's updateReviewer Update
19 Jun 2025, 20:08Good day
Just some feedback:
1) The call for yesterday was not done.I done what was requested but still waiting for the call.
2) I tested the signal for the last 2 days.In the day the signal is ok but every night from:18:30-21:00 the speed is so slow that you cant streamThe best download is 18.1 Download and 1.29 upload.So this is not good.
So i need you to contact me to sort this out.
Just some feedback:
1) The call for yesterday was not done.I done what was requested but still waiting for the call.
2) I tested the signal for the last 2 days.In the day the signal is ok but every night from:18:30-21:00 the speed is so slow that you cant streamThe best download is 18.1 Download and 1.29 upload.So this is not good.
So i need you to contact me to sort this out.
JG
Johann G's update19 Jun 2025, 20:08
Reviewer Update
Good day
Just some feedback:
1) The call for yesterday was not done.I done what was requested but still waiting for the call.
2) I tested the signal for the last 2 days.In the day the signal is ok but every night from:18:30-21:00 the speed is so slow that you cant streamThe best download is 18.1 Download and 1.29 upload.So this is not good.
So i need you to contact me to sort this out.
Just some feedback:
1) The call for yesterday was not done.I done what was requested but still waiting for the call.
2) I tested the signal for the last 2 days.In the day the signal is ok but every night from:18:30-21:00 the speed is so slow that you cant streamThe best download is 18.1 Download and 1.29 upload.So this is not good.
So i need you to contact me to sort this out.
JG
Johann G's updateReviewer Update
23 Jun 2025, 15:10Ok so this weekend was more shocking.We battled with wi fi so bad that we got a new service provider and how shocking it was both routers run next to each other and the new one didnt even hang.Im really no on this stage that i need a full refund on my account from the day we battled because i gave RAIN so many chances and still no one can sort this out.I need and demand a full refund because i really dont want rain any more.
JG
Johann G's update23 Jun 2025, 15:10
Reviewer Update
Ok so this weekend was more shocking.We battled with wi fi so bad that we got a new service provider and how shocking it was both routers run next to each other and the new one didnt even hang.Im really no on this stage that i need a full refund on my account from the day we battled because i gave RAIN so many chances and still no one can sort this out.I need and demand a full refund because i really dont want rain any more.
JG
Johann G's updateReviewer Update
25 Jun 2025, 11:57Good day
After 6 months + and Rain still not getting to give me the service what im paying for and we battle every day and after 100 calls and complains and still we battle.I stopped all payments with Rain and i need to to arrange a courier to collect your router and then you guys is out of my hair.I got a new service provider for the last week also with Wireless and there service is 100 % beter and my signal is stable without problems.So i need Rain to collect the router before Friday,
After 6 months + and Rain still not getting to give me the service what im paying for and we battle every day and after 100 calls and complains and still we battle.I stopped all payments with Rain and i need to to arrange a courier to collect your router and then you guys is out of my hair.I got a new service provider for the last week also with Wireless and there service is 100 % beter and my signal is stable without problems.So i need Rain to collect the router before Friday,
JG
Johann G's update25 Jun 2025, 11:57
Reviewer Update
Good day
After 6 months + and Rain still not getting to give me the service what im paying for and we battle every day and after 100 calls and complains and still we battle.I stopped all payments with Rain and i need to to arrange a courier to collect your router and then you guys is out of my hair.I got a new service provider for the last week also with Wireless and there service is 100 % beter and my signal is stable without problems.So i need Rain to collect the router before Friday,
After 6 months + and Rain still not getting to give me the service what im paying for and we battle every day and after 100 calls and complains and still we battle.I stopped all payments with Rain and i need to to arrange a courier to collect your router and then you guys is out of my hair.I got a new service provider for the last week also with Wireless and there service is 100 % beter and my signal is stable without problems.So i need Rain to collect the router before Friday,
JG
Johann G's updateReviewer Update
26 Jun 2025, 13:07Please be advice that i will not settle the account due to Rain did not give the service what we signed on for and also Rain didn't sort out my problem for the last 6 months. I need your accounts to clear my details and also i need the courier guys to collect before Friday due to no service.
JG
Johann G's update26 Jun 2025, 13:07
Reviewer Update
Please be advice that i will not settle the account due to Rain did not give the service what we signed on for and also Rain didn't sort out my problem for the last 6 months. I need your accounts to clear my details and also i need the courier guys to collect before Friday due to no service.
JG
Johann G's updateReviewer Update
02 Jul 2025, 09:45Good morning
Today is Wed i asked you guys to arrange collection of your router for last week.What is happening with this and also please be advice as above that no payment will be done to Rain due to service not render.
Today is Wed i asked you guys to arrange collection of your router for last week.What is happening with this and also please be advice as above that no payment will be done to Rain due to service not render.
JG
Johann G's update02 Jul 2025, 09:45
Reviewer Update
Good morning
Today is Wed i asked you guys to arrange collection of your router for last week.What is happening with this and also please be advice as above that no payment will be done to Rain due to service not render.
Today is Wed i asked you guys to arrange collection of your router for last week.What is happening with this and also please be advice as above that no payment will be done to Rain due to service not render.
JG
Johann G's updateReviewer Update
04 Jul 2025, 09:22As per above we will not be using Rain anymore and will not be liable for any costs.I did speak to my Attorney and the advice was we paid for a service and didnt receive the service.So please can you arrange collection of the Router.
JG
Johann G's update04 Jul 2025, 09:22
Reviewer Update
As per above we will not be using Rain anymore and will not be liable for any costs.I did speak to my Attorney and the advice was we paid for a service and didnt receive the service.So please can you arrange collection of the Router.