Such useless service!!

I received my sim and router on the 4th November was very happy with the service as it connected just fine. This morning when I woke up around 5 am there was a red light on network. I figured let me give it some time. Now around 10 am I call the call center and I spoke to some lady who told me to remove the sim card and reset - it connected without internet. I call again and the 2nd consultant tells me the tower i normally connect to is down. 1. How do we as clients not get notified when such ever happens 2. your consultant tells me they do have an ETA they will wait for the technicians....... Now I ask who will tell me when this is back up.??? since you never notify your clients ?? Do i need to call back again??? This is just pathetic , for a company as big as yours that should be the 1st thing considered.

I work from home and this has been an absolute inconvenience to say the least..