LP
Lehlohonolo P
1 reviews | Active since Apr 2021
18 Apr 2021, 09:26
Substandard service
Rain has bad 4G service and on top of that they want to upsell the customer to their 5G network. I've had unavailable service since last night until this very moment. Their website doesn't even allow customers to log tickets
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
18 Apr 2021, 09:33Good morning, Lehlohonolo
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.
Thank you
Kind Regards
rain
Rain's reply18 Apr 2021, 09:33
Official
Good morning, Lehlohonolo
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.
Thank you
Kind Regards
rain
LP
Lehlohonolo P's updateReviewer Update
20 Apr 2021, 17:16Good day support,
I'm experiencing issues connecting to your service. My connection keeps on dropping, it's reflecting as limited on my machine. This is an inconvenience, I'm on the R479 package and expecting a 10mbps connection which is not the case as I cannot even stream a lecture. This is very important to me as I have paid for the course and your service
I'm experiencing issues connecting to your service. My connection keeps on dropping, it's reflecting as limited on my machine. This is an inconvenience, I'm on the R479 package and expecting a 10mbps connection which is not the case as I cannot even stream a lecture. This is very important to me as I have paid for the course and your service
LP
Lehlohonolo P's update20 Apr 2021, 17:16
Reviewer Update
Good day support,
I'm experiencing issues connecting to your service. My connection keeps on dropping, it's reflecting as limited on my machine. This is an inconvenience, I'm on the R479 package and expecting a 10mbps connection which is not the case as I cannot even stream a lecture. This is very important to me as I have paid for the course and your service
I'm experiencing issues connecting to your service. My connection keeps on dropping, it's reflecting as limited on my machine. This is an inconvenience, I'm on the R479 package and expecting a 10mbps connection which is not the case as I cannot even stream a lecture. This is very important to me as I have paid for the course and your service
LP
Lehlohonolo P's updateReviewer Update
21 Apr 2021, 09:15Service has been restored
LP
Lehlohonolo P's update21 Apr 2021, 09:15
Reviewer Update
Service has been restored