FL
Fusi L

1 reviews | Active since Jun 2025

02 Sept 2025, 13:12

Subscription termination

I am a customer at rain, however my account is somehow overdue which I tried to make contact with them and payment arrangement because I will only get my money on the 15th. So I have to pay 626 for my monthly subscription so I asked them to pay half the amount in order for me to use the wife then the remaining balance I settle it month end but they refused which subsequently led to them terminating my services or rather disconnecting my wifi services citing that I must settle the whole amount which for now I don't have as the funds I'm waiting for will only be paid on the 15th

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Replies (2)
Rain
Rain's reply02 Sept 2025, 15:23
Official
Hi Fusi 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain

Best regards,

Rain
Rain's reply02 Sept 2025, 15:27
Official
Hi @Fusi

Please note that you have already made 4 payment arrangements within the last 4 months. Unfortunately, the system will not allow you to create another arrangement at this stage.

To proceed, you will need to settle a full invoice before a new payment plan can be considered.

Best regards,