LM
Lebogang M

1 reviews | Active since Aug 2024

29 Aug 2024, 13:41

Subscription fee

I cancelled my subscription with Rain on the 9th of July 2024, they deducted my bank account on the 25th of the same month, and when I called them to ask how because I gave a month notice, they gave some story that does not make sense because it contradicted what they have on their app. On the 25th of August, they still deducted my bank account. I want my money for July and August as I didn't have a service with this company. When I call them, they claim they can't hear me and drops the phone on my ear. I have never dealt with such *********** company.. I want my 569 multiply by 2 back in my account.

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Replies (4)
Rain
Rain's reply29 Aug 2024, 14:51
Official
H Lebogang M,  Thanks for bringing this to our attention. We're sorry your rain experience hasn't been as good as you expected.  Thank you. rain.
LM
Lebogang M's update31 Aug 2024, 18:13
Reviewer Update
I do not need a sorry, all I want is my money back. Why is it even difficult to remove our banking details on your app? Is this a way of deducting our accounts without authorisation?
I want my money back. I cannot be paying for the service I didn't have. I want my money back
LM
Lebogang M's update02 Sept 2024, 11:06
Reviewer Update
I called end of July and I was told it is my last deduction. I want my money in my account now. I WANT MY MONEY I WANT MY MONEY NOW
LM
Lebogang M's update02 Sept 2024, 11:17
Reviewer Update
My payment date was on the 25th and the last deduction was on the 25 of July, you collected your modern on the 01st of August, what service am I paying for? Go to your website and read what you have written there. It is not aligned with what you are telling me, you are not going to deceive me, I WANT MY MONEY