NM
Ntombekhaya M
1 reviews | Active since Jul 2025
17 Jul 2025, 00:44
Subscription downgrade
Bad customer service, consultants are insensitive. I spoke to one of their consultants over the phone on 25th June to request a subscription downgrade, to date my request has not been action.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
17 Jul 2025, 09:43Hi Ntombekhaya
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
Best regards,
Rain's reply17 Jul 2025, 09:43
Official
Hi Ntombekhaya
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
Best regards,
NM
Ntombekhaya M's updateReviewer Update
18 Jul 2025, 11:36Subscription downgrade request has not been actioned since 25 June when I initiated the request.
NM
Ntombekhaya M's update18 Jul 2025, 11:36
Reviewer Update
Subscription downgrade request has not been actioned since 25 June when I initiated the request.
Rain's replyOfficial
18 Jul 2025, 12:44Hi Ntombekhaya
Kindly confirm if the downgrade is for the CPE Pro , router. If so, unfortunately, we are unable to downgrade it the moment, it would only be effective in new month, there is a scheduled cancellation for the 01/08/2025
Regards
Rain
Kindly confirm if the downgrade is for the CPE Pro , router. If so, unfortunately, we are unable to downgrade it the moment, it would only be effective in new month, there is a scheduled cancellation for the 01/08/2025
Regards
Rain
Best regards,
Rain's reply18 Jul 2025, 12:44
Official
Hi Ntombekhaya
Kindly confirm if the downgrade is for the CPE Pro , router. If so, unfortunately, we are unable to downgrade it the moment, it would only be effective in new month, there is a scheduled cancellation for the 01/08/2025
Regards
Rain
Kindly confirm if the downgrade is for the CPE Pro , router. If so, unfortunately, we are unable to downgrade it the moment, it would only be effective in new month, there is a scheduled cancellation for the 01/08/2025
Regards
Rain
Best regards,
NM
Ntombekhaya M's updateReviewer Update
18 Jul 2025, 12:46I lodged a request on 25 June, please check your records. Please advise why would this be effective 1/08/2025?
NM
Ntombekhaya M's update18 Jul 2025, 12:46
Reviewer Update
I lodged a request on 25 June, please check your records. Please advise why would this be effective 1/08/2025?
NM
Ntombekhaya M's updateReviewer Update
18 Jul 2025, 12:48Should you not be able to resolve my matter, please immediately cancel my contract and collect your device asap.
NM
Ntombekhaya M's update18 Jul 2025, 12:48
Reviewer Update
Should you not be able to resolve my matter, please immediately cancel my contract and collect your device asap.
Rain's replyOfficial
18 Jul 2025, 12:52Hi Ntombekyaka
We see that you have two routers, just to confirm, you would like immediate cancellation for the older router.
Regards
Rain
We see that you have two routers, just to confirm, you would like immediate cancellation for the older router.
Regards
Rain
Best regards,
Rain's reply18 Jul 2025, 12:52
Official
Hi Ntombekyaka
We see that you have two routers, just to confirm, you would like immediate cancellation for the older router.
Regards
Rain
We see that you have two routers, just to confirm, you would like immediate cancellation for the older router.
Regards
Rain
Best regards,
NM
Ntombekhaya M's updateReviewer Update
18 Jul 2025, 13:00the cancellation of the old router was also communicated on 25 June and was never collected. I ended up personally returning it on Sunday 12 July and I received an email confirmation that this was lodged. if you cannot action my request to downgrade my subscription as lodged on 25 June, I need you to also cancel the new router and collect it. I will not be inconvenienced and pay 2 subscriptions.
NM
Ntombekhaya M's update18 Jul 2025, 13:00
Reviewer Update
the cancellation of the old router was also communicated on 25 June and was never collected. I ended up personally returning it on Sunday 12 July and I received an email confirmation that this was lodged. if you cannot action my request to downgrade my subscription as lodged on 25 June, I need you to also cancel the new router and collect it. I will not be inconvenienced and pay 2 subscriptions.
Rain's replyOfficial
18 Jul 2025, 16:42Hi Ntombekhaya
We see that you are on the standard package of R649 per month for the 101 routers. The old service, you will not be charged for
Regards
Rain
We see that you are on the standard package of R649 per month for the 101 routers. The old service, you will not be charged for
Regards
Rain
Best regards,
Rain's reply18 Jul 2025, 16:42
Official
Hi Ntombekhaya
We see that you are on the standard package of R649 per month for the 101 routers. The old service, you will not be charged for
Regards
Rain
We see that you are on the standard package of R649 per month for the 101 routers. The old service, you will not be charged for
Regards
Rain
Best regards,