LB
Leonie B
1 reviews | Active since Feb 2010
30 Jan 2025, 19:30
Subscription cancellation - still waiting
I have logged four calls with the call centre to cancel my subscription and get told someone will call me back. No one has bothered to contact me. When you try and cancel online you get an error. This is shocking service from Rain One. What do I need to do to sort this out ?
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
30 Jan 2025, 19:44Hi Leonie,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply30 Jan 2025, 19:44
Official
Hi Leonie,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
LB
Leonie B's updateReviewer Update
31 Jan 2025, 08:10Thank you Mohamed for calling me back so promptly. As discussed you cancelled my subscription with immediate effect and will arrange for the Router to be collected. I appreciate your assistance with this.
LB
Leonie B's update31 Jan 2025, 08:10
Reviewer Update
Thank you Mohamed for calling me back so promptly. As discussed you cancelled my subscription with immediate effect and will arrange for the Router to be collected. I appreciate your assistance with this.
LB
Leonie B's updateReviewer Update
03 Feb 2025, 12:56Hello , seems this is not sorted , still trying to Debit my account. Please cancel this subscription and collect your Router
LB
Leonie B's update03 Feb 2025, 12:56
Reviewer Update
Hello , seems this is not sorted , still trying to Debit my account. Please cancel this subscription and collect your Router
LB
Leonie B's updateReviewer Update
04 Feb 2025, 08:57Hi, payment will be made. Couriers collecting Router on Friday 7th Feb.
LB
Leonie B's update04 Feb 2025, 08:57
Reviewer Update
Hi, payment will be made. Couriers collecting Router on Friday 7th Feb.